Pitney-bowes DM925 Manual de usuario Pagina 182
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10 • Troubleshooting
10-16 SV62207 Rev. B
Getting Help There may be times when you need help to solve a problem, or you may
want more information about how your mailing system works. Pitney
Bowes provides several information resources. See Chapter 1, Read This
First for a description of these resources.
If you are unable to find a solution for your problem, you can visit the our
web site
or call for service. Refer to the Pitney Bowes Contact Information
List at the front of this guide for all contact phone numbers and web
addresses.
Before you call make sure you have the following information which is
lo
cated under the main cover on the inside rear panel of the system:
• Your product name: DM925™ Digital Mailing System and model num-
ber.
• Your serial number.
Also be ready to explain:
• The nature of your problem.
• What happens and when does it happen.
• The error message displayed (if there was one).
• The steps you have already taken to solve the problem and the results.
- DM Series 1
- Digital Mailing System 1
- Alerting Messages 4
- FCC Compliance 4
- FCC Compliance of Modem 5
- Table of Contents 7
- 1 • Read This First 11
- What’s in this 12
- Information 12
- What You Need 13
- U7P0 Power 15
- SV62207 Rev. B 17
- 2 - 2 SV62207 Rev. B 18
- U7P0 Power Stacker 19
- INVIEW™ Accounting 20
- Budget Manager 20
- Business Manager 20
- Parts of the 21
- Mailing System 21
- Interior 23
- The IntelliLink® 24
- Control Center 24
- SV62207 Rev. B 2 - 9 25
- 2 - 10 SV62207 Rev. B 26
- 2 - 12 SV62207 Rev. B 28
- 3 • Mail in a Minute 29
- Preparing Your 30
- Running the 31
- Postage Tapes 32
- 4 • Running Mail 33
- Applying 35
- Postage and 35
- Running Mail 35
- Determining 36
- Chart B - Postage Tape Mode 37
- Chart D - Permit Mail 37
- Preparing 38
- Your Mail 38
- About Running 38
- Tips on Feeding 40
- About Printing 41
- Selecting 42
- Mode and 42
- Mode Selection: 43
- Key in Postage 43
- W-O-W® - Weigh 43
- On-The-Way® 43
- Weigh First Piece 44
- Differential 44
- Weighing 44
- Manual Weight 45
- Attached Scale 46
- Attached Scale 46
- AutoTape 46
- Print Permit 47
- Seal Menu 47
- Time and Date 48
- Stamping 48
- Selecting or 49
- Deselecting 49
- Deselecting an 50
- Selecting ZIP 51
- Codes and Zones 51
- Selecting a 52
- Smart Class™ 52
- Electronic 55
- Services 55
- Services Before 56
- Printing Postage 56
- Services After 57
- SV62207 Rev. B 4-27 59
- SV62207 Rev. B 4-29 61
- Customer 63
- Reference 63
- Number (ERR) 63
- Postage or 65
- Changing 65
- 5 • Mailing System Setup 67
- SV62207 Rev. B 5-5 71
- Supervisor 72
- Password 72
- Lock Code 72
- Destination if New 75
- BMC Intra ZIP 75
- Confirm Svc 75
- Scale/Rates: 76
- Smart Classes 76
- SV62207 Rev. B 5-11 77
- Scales/Rates: 79
- Auto Rate Large 79
- Envelope 79
- 5-14 SV62207 Rev. B 80
- SV62207 Rev. B 5-15 81
- SV62207 Rev. B 5-17 83
- Configuring 84
- SV62207 Rev. B 5-19 85
- Defining 86
- Defining Custom 87
- Preset Values 87
- Store Advance 88
- Date in a Custom 88
- Editing Custom 89
- Viewing 89
- Renaming, or 89
- Deleting Presets 89
- Messages 90
- TIP: Pr 91
- SV62207 Rev. B 5-27 93
- USB Ports 93
- Barcode 94
- Default Scan 95
- Adding Barcode 96
- Prefixes 96
- Combining 97
- Barcodes 97
- Setting 98
- Auto-Enter 98
- 6 • Adding Postage 100
- Connection 101
- Alternatives 101
- USPS Rekey 101
- Requirements 101
- 6-4 SV62207 Rev. B 102
- USB Network Adapter 102
- SV62207 Rev. B 6-7 105
- 7 • INVIEW™ Accounting 107
- Navigating 108
- Overview of 109
- Accounting 109
- Before You 109
- Setting the 110
- SV62207 Rev. B 7-5 111
- Setting Up a 112
- Global Surcharge 112
- SV62207 Rev. B 7-7 113
- Reporting 115
- Clearing Account 115
- Setting Up 116
- Operators 116
- Creating 117
- Setting Operator 117
- Auto Log Off 117
- Deleting 118
- Viewing and 118
- Editing 118
- Working 119
- INVIEW™ 119
- Creating an 120
- Subaccount or 120
- Subsubaccount 120
- Viewing or 121
- Editing an 121
- Deleting an 121
- Running 122
- Selecting an 123
- Account in Seal 123
- Only Mode 123
- Entering a Batch 123
- Surcharge 123
- Transaction 124
- Options 124
- Viewing the 125
- Transaction Log 125
- Transferring 126
- Transaction Data 126
- Clearing the 126
- SV62207 Rev. B 7-21 127
- Printing 128
- Receipts 128
- Report Printing 130
- SV62207 Rev. B 7-25 131
- SV62207 Rev. B 7-27 133
- SV62207 Rev. B 7-29 135
- Weight Break 136
- Job ID/Class 136
- Account 136
- Summary Report 136
- Quick Profile 137
- Setup Report 137
- Account List 138
- Account Speed 138
- Code List Report 138
- Operator List 139
- Resync with 140
- 8 • Reports 141
- Viewing a 142
- Printing a 142
- Single Account 143
- Multi-Account 144
- Summary 144
- External Printer 145
- Last Five Refills 146
- Confirmation 147
- Services Report 147
- (System Printer 147
- Required) 147
- System Set Up 149
- SV62207 Rev. B 8-11 151
- Description Effective 153
- 9 • Maintaining and Updating 155
- Items to Keep 156
- Cleaning the 156
- Exterior 156
- Maintenance 157
- E-Z Seal 158
- Sealing 158
- Solution 158
- Printer 159
- Good Quality Test Pattern 160
- Poor Quality Test Pattern 160
- 9 - 6 SV62207 Rev. B 160
- Replacing the 161
- Ink Cartridge 161
- Changing the 163
- Printhead 163
- Wiper Blade 165
- Assembly 165
- Performing 166
- Updates or 166
- Features 166
- 10 • Troubleshooting 167
- Ink Waste Tray 169
- Full Warning 169
- Envelope Sealing Problems 170
- Envelope Feeding Problems 171
- Tape Feeding Problems 173
- SV62207 Rev. B 10-11 177
- Weigh-On-The-Way® Problems 178
- Printing Problems 179
- Postage Refill Problems 181
- 11 • Supplies and Options 183
- Consumables You Can Order 184
- Services Labels 185
- Accessories 185
- You Can Order 185
- 12 • Specifications 187
- Equipment Specifications 188
- SV62207 Rev. B 12-3 189
- Accounting Features 190
- Mailing Materials 190
- SV62207 Rev. B 12-5 191
- 3.5 in. 191
- A • Glossary 193
- SV62207 Rev. B A - 3 195
- SV62207 Rev. B A - 5 197
- *sv62207revB* 206
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